Frequently Asked Questions

Discover everything you need to know about your RATIONALE skincare journey.

What is the expected shipping time for my order?

Standard shipping typically takes 3-5 business days within the continental US, while express shipping options are available at checkout for delivery within 1-2 business days.

Are RATIONALE products suitable for sensitive skin?

Yes, our formulations are dermatologist-tested and designed to be gentle yet effective. We recommend performing a patch test or consulting our online skin quiz before starting a new regimen.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team within 14 days for a specialized consultation and exchange.

How can I track my package?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

Do you offer international shipping?

Currently, RATIONALE ships to select international destinations. Please visit our Shipping page for a full list of supported countries and applicable customs fees.

Are your products cruelty-free?

Absolutely. RATIONALE is committed to ethical beauty; we do not test any of our products or ingredients on animals at any stage of the production process.