Returns & Exchanges

At RATIONALE, we are committed to your skin's journey and offer a 30-day return policy for products purchased through our online boutique. If a formulation does not meet your expectations or suit your skin, we invite you to initiate a return or exchange for a seamless resolution.

1

Initiate Your Request

Contact our Skin Consultant team via email or our online portal with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring the product is at least 50% full and includes all original components and documentation.

3

Ship to Boutique

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Processing & Refund

Once our quality control team receives and inspects your return, we will process your refund to the original payment method or issue a store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing